About the job

As the Senior Director of Fraud Detection and Prevention, you will be an integral member of the AvidXchange Service and Fulfillment organization, responsible for detecting and preventing Account Takeover, ACH fraud, Check fraud, VC fraud and other types of payments fraud. This individual will also manage the Misdirected and Collections processes and teams. The ideal candidate will have the knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.

What You'll Do

Assess business processes, policies, and procedures for fraud risk and prioritize a cross-functional strategic roadmap for fraud detection and preventionEducate, influence, coach and consult good fraud practices, policies and procedures to business leaders and business unitsLead a team of operational analysts, providing guidance on how to detect and recognize scenarios that lead to fraudulent and suspicious activityLead the implementation of policies and procedures to improve operational functions and prevent fraudulent activities and to recover any incurred lossMeasure the performance of the fraud functional and the entire business’ ability to detect and prevent fraudCoordinating with internal and external stakeholders, such as local, state and federal authorities, agencies and other financial institutions, on matters relating to fraudulent/suspicious activities and operational procedure deficiencies where appropriateCollaboration with various functions to identify fraud and improve fraud controls, influencing outcomes that benefit business operations and fraud riskPresent the state of the fraud program to senior leadership, risk committee of the board, and operational teammates, including reporting metrics and performance indicatorsDevelop a strategy for Fraud monitoring, in partnership with Treasury Operations, Product, Information Security, Operations Risk Management and Compliance teams.Manage banking sponsor relationship for card management products, fraud investigations, fraud transaction monitoring, and banking reporting requirements.Develop, Implement, and Oversee KYC/KYB onboarding flows in different systems and maintain records for compliance reporting.Build, Develop, and Monitor rule writing and risk engine creation for all fraud products.Strong communication skills both verbal and written to represent Fraud Operations to Sr. Leadership TeamDevelop fraud prevention communication and training for internal teammates and external customers

What We're Looking For

Bachelor's Degree or equivalent experience preferred.Experience leading teammates and driving a high-performing culture7+ years of fraud detection and prevention experience.Banking experience, or managing sponsor banking relationships.Strong knowledge of fraud detection and prevention techniquesPossesses a planning orientation with integrative and strategic thinking skills.Experience participating in fraud and cyber incident response activities.Excellent communication skills (oral and written)Experience in Payments, Banking or other FinTech Industries.Ability to build effective relationships and collaborate amongst departments to achieve a common goalSubject Matter expertise in payment fraud to include checks, wires, ACH etc.Experience developing investigative processes and adherence to compliance regulations, policies and proceduresExperience with various fraud monitoring systems/ tools andProven track record of strong people management, team player and taking individual ownership

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working in one of our 5 offices across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.

Who You Are

A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What You’ll Get

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

AvidXers Enjoy

18 days PTO* 11 Holidays (8 company recognized & 3 floating holidays) 16 hours per year of paid Volunteer Time Off (VTO) Competitive Healthcare High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage 100% AvidXchange paid Dental Base Plan Coverage100% AvidXchange paid Life Insurance 100% AvidXchange paid Long-Term Disability 100% AvidXchange paid Short-Term Disability Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependentsOnsite Health Clinic with Atrium Health** - available to Teammates and their eligible dependents401k Match up to 4% Parental Leave: 8 weeks 100% paid by AvidXchange*** Discounts on Pet, Home, and Auto insurance BrightDime Financial Wellness Tool, offered free to teammates WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more Onsite gym fitness center, yoga studio, and basketball court****Tuition Reimbursement up to the federal maximum of $5,250*****Hybrid Workplace FlexibilityFree parkingFully granted from beginning of year, pro-rated if hired mid-yearCharlotte location only Must be full-time for at least 3 monthsCharlotte location onlyMust be full-time for at least one year
Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.